Refund and Returns Policy

At Compunym, we strive to deliver high-quality website development, network marketing, paid ads, graphic design, and SEO services that meet the needs and expectations of our clients. However, we understand that situations may arise where refunds or returns are necessary. This Refund and Returns Policy outlines the circumstances under which refunds or returns may be granted and the procedures for requesting them.

1. General Refund Policy

We aim to ensure complete satisfaction with our services. If you are not satisfied with the services provided, you may be eligible for a refund under the following conditions:

Website Development Services:

• Refunds may be requested within 14 days of the project’s delivery if the delivered website does not meet the agreed-upon specifications and requirements outlined in the project contract.
• Refunds will not be granted for dissatisfaction based on subjective preferences (e.g., design taste) if the project meets the specified requirements.
• A partial refund may be offered if substantial work has been completed but the project is terminated by the client before full completion.

Network Marketing and Paid Ads:

• Refunds for network marketing and paid ads services may be requested within 7 days of the campaign’s launch if the performance metrics (as agreed upon in the contract) are not being met.
• Refunds will not be granted for campaigns that fail due to factors outside of our control, such as changes in platform algorithms or client-provided content.

Graphic Design Services:

• Refunds for graphic design services may be requested within 7 days of receiving the final design if the delivered design does not match the agreed-upon brief.
• Refunds will not be granted if the client changes their mind or if the design meets the agreed-upon brief but is not to the client’s personal liking.

SEO Services:

• Refunds for SEO services may be requested within 30 days of the initial implementation if there is no measurable improvement in the website’s search engine rankings, as outlined in the contract.
• Refunds will not be granted if the lack of improvement is due to factors outside of our control, such as changes in search engine algorithms or client-provided content that does not meet SEO best practices.

2. Procedure for Requesting a Refund

To request a refund, please follow these steps:

Contact Us:

• Email our support team at support@compunym.com with your refund request, including your project details and the reason for the request.
• Include any relevant documentation or evidence supporting your claim.

 Review Process:

• Our team will review your request and respond within 7 business days.
• Additional information may be requested to process your refund.

Refund Approval:

• If your refund request is approved, the refund will be processed within 14 business days.
• Refunds will be issued to the original payment method used for the purchase.

3. Returns Policy for Digital Products

Due to the nature of digital products, returns are not applicable. However, we are committed to addressing any issues or concerns you may have. If you experience any problems with our digital products, please contact our support team for assistance.

4. Changes to This Policy

Compunym reserves the right to update or change this Refund and Returns Policy at any time. Any changes will be posted on our website, and the date of the latest revision will be indicated at the top of the policy.